The Safely Sourcing China Blog

My Problems With eSources.co.uk.

Today, I would like to talk about eSources.

This company is an absolutely awful company to deal with, and have cheated me out of a grand total of £209.90 or $345.40. They represent themselves as being, “The UK’s Largest Wholesale Directory of UK Wholesale Distributors, Suppliers and Products.” The details of my experience with them are as follows: On the 25, March,  2009, I wanted to buy a Seller’s membership from this company’s website. However, whilst I was trying to make the payment, there was a problem and the page refreshed on me. So, I started again, not noticing however, that the page had reset my chosen membership to Buyer, by default. Upon receipt of my invoice I noted that I had purchased the Buyer membership by accident, and which had cost me £29.95. So, I thought, O.K. I’ll go ahead and get my Premium Seller’s Membership, contact the company and ask them to return my money for the unwanted Buyer Membership fee of £29.95. Surely, it wouldn’t be a problem, as I’d gone on and bought their more expensive Premium Seller’s Membership for £150? Not so. It seems, that when once eSources have your money, no matter how they come by it, they have absolutely no intentions of reverting it back to you, for whatever valid or well-founded reasons. I contacted their “support”, and I use this term in the loosest form, and informed them of the situation, and was both promptly and roundly ignored. I then wrote again, explaining the situation once again. Still no response! I then informed PayPal of the situation, upon whose inquiry eSources then decided to respond to me in the following manner: “Nobody is saying you didn’t purchase two services, we are just saying they are two separate services billed separately. Please understand that should we receive a similar message in the future we will suspend your account permanently without recourse for a refund.” A deeply, deeply, unprofessional, and suspicious response, don’t you think? However, they therewith, admit that I held two memberships; moreover, they state that they were indeed two separate and distinct services. In addition to that, they blatantly ignore the fact that I, as a seller, did not either need or want the buyer’s account. Whilst similarly ignoring my request for the return of my funds. Then, right at the end of their very brusque and perfunctory email, comes the slap in the face, telling me that should I protest this claim further that they would indeed suspend my account, and keep all of my money. Who do they think they are? And with whom do they think they’re speaking? Nevertheless, as of 11, April, 2009, they suspended all access to my account on their website. To continue. Of course, I made further protest (who wouldn’t?) and, as per their promise in their previous email, they blocked my access to the website less than two weeks after receiving my first payments, and withholding my £179.95. Now, here comes the surprise! Yesterday evening, Thursday, 25^, June, 2009, I received a text message from PayPal telling me that eSources had removed another subscription fee of £29.95. Can you believe the nerve of these shysters!? Of course, I thought I’d pop back to the website to see if I could log in; after all, they were taking another month’s subscription fee from my bank account. Here’s what I found:

As you can see, my account has been “temporarily suspended” since a little less than two weeks after they took my money in the first instance. An unusual use of the term “temporarily”, to which I had been previously unaware; and yet they still have the temerity to take another month’s subscription of £29.95, whilst still maintaining my so-called ‘temporary suspension’ from their services. So, what to do? Well firstly, my lawyer in the UK will be put onto this case. It isn’t the money, it’s the principal. Of course, that isn’t to say that I don’t want my money returned – all of it! I do, and intend getting it, plus costs. Secondly, I’m writing this blog article to alert you all of the dangers of dealing with this company, as once things go wrong with them, you will never see the light of day again. Their customer service is the most disgusting I have ever come across in 44 years on this planet. They wouldn’t know what service was if it ran up to them and bit them on the leg. Thirdly, I’ve asked my bank here, and they’ve agreed, to send a fraud claim to eSources‘ bank (Mr. Stefano Carboni’s (the man behind the scam). Fourthly, I’m submitting their website, and the case details, to FireTrust to have said website included in their list of 525,831 websites of known scammers. As that is precisely what eSources are. After all, what else can one call them, if they take one’s money and withhold the service the payment is for? Let’s face it, a spade’s a spade. Therefore, If the hat fits, wear it! SCAMMERS! By the way, I highly recommend FireTrust’s SiteHound software, and no, I’m not one of their affiliates, but have recently applied to be, as I think their software to be a boon to anyone trading over the internet. It’s a great anti-scammer site tool, which sits as a bar in your browser, and informs you when you come across a website of known scammers by popping up a lovely pink warning page. Additionally, after a brief search of Companies House in the UK, (Registration Details of all UK registered companies), which is where they claim to be based. I failed to find any business of that name, registered under the address they give, in the UK. Finally, I have no intention of ever removing this article from my site, and it shall sit here in the Hall of Shame along with any other scam sites I come across in the future. NEWS FLASH!!! Talk of the devil, and up he pops! Here I am writing this article, I hear an email come in, check it and discover it’s from the Companies Investigation Branch of the UK Government, with which I registered a complaint the same day my access was cut to the site, and they have this very day, this very moment,  informed me that, and I quote: “Dear Mr. Stone… …it appears that eSources is not a registered limited company and therefore CIB does not have the jurisdiction to handle your complaint.” However, the UK Inland Revenue Service (Taxman), and the police, can handle the case. Well, life is sometimes surprising and entertaining, isn’t it? Eh? Just when you need something, up it pops! I’m now going to write to Mr. Carboni of eSources again, informing him of my newly found information, straight from the mouth of the UK government itself. Keep you posted… Safe Sourcing, all!

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Originally posted 2009-08-13 04:38:26. Republished by Blog Post Promoter

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